Shipping policy

Shipping Policy

At frolida.com, we are committed to offering you a fast and reliable shipping experience. We deliver our products with care so that they reach you in perfect condition.

Order Processing Times

All orders are processed and shipped within 1 to 2 business days after order confirmation. Orders placed on weekends or holidays will be processed the next business day.

Delivery Options and Times

We offer the following delivery options:

Allemande : Free delivery in 1 to 3 business days.
United Kingdom: Delivery in 3 to 8 business days.
Other countries: Delivery times and costs vary depending on the destination. Precise information will be displayed at checkout.

Shipping Fees

Allemande : Free delivery.
United Kingdom: Shipping fees will be calculated at checkout based on weight, order size, and destination.
Other countries: Shipping fees will be calculated at checkout.

Order Tracking

Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to track the status of your delivery on our Order Tracking Page.

Delivery Addresses

Please ensure that the shipping address provided is accurate and complete. We are not responsible for delays or missed deliveries due to incorrect or incomplete address information. If a package is returned to us due to an incorrect address, reshipping fees may apply.

Delivery Issues

In case of a problem with your delivery (lost, damaged package, etc.), please contact us immediately at contact@frolida.com or at +4915781141753. We will do our best to resolve the issue as quickly as possible.

Customs and Import Duties

For international deliveries (outside allemande ), customs duties and import taxes may be applied by the destination country. These fees are the responsibility of the customer and are not included in the shipping fees. We recommend checking your country's customs policies before placing an order.