Privacy policy

Privacy Policy

This Privacy Policy describes how frolida.com (the "Site" or "we") collects, uses, and discloses your Personal Information when you visit the Site or make a purchase.

Collection of Personal Information

When you visit the Site, we collect certain information regarding your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer service. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as "Personal Information."

Device Information

  • Examples of Personal Information collected: web browser version, IP address, time zone, cookie information, sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection: to load the Site accurately for you and to perform analytics on Site usage to optimize it.
  • Source of collection: collected automatically when you access our Site using cookies, log files, web beacons, pixels, or other technologies.
  • Disclosure for business purposes: shared with our processors Shopify, Google Analytics, and other third-party services.

Order Information

  • Examples of Personal Information collected: name, billing address, shipping address, payment address (including credit card numbers), email address, and phone number.
  • Purpose of collection: to provide products or services to you to fulfill our contract, process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: collected from you.
  • Disclosure for business purposes: shared with our processors Shopify, payment gateways (e.g., Stripe, PayPal), shipping services, and other third-party services.

Customer Service Information

  • Examples of Personal Information collected: name, email address, phone number, order details.
  • Purpose of collection: to provide customer support.
  • Source of collection: collected from you.
  • Disclosure for business purposes: [To be inserted if applicable, e.g., with a CRM system].

Sharing Your Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
  • We use Shopify to power our online store. You can learn more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to protect our rights.

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
  • We use Google Analytics to help us understand how our customers use the Site. You can learn more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases, through the use of cookies or other similar technologies (to which you may consent, depending on your location).
For more information on how targeted advertising works, you can visit the Network Advertising Initiative (NAI) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

Your Rights

If you are a European resident, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or deleted. If you wish to exercise this right, please contact us via the contact details below.
Your Personal Information will initially be processed in Ireland, then transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on GDPR compliance for data transfers, see Shopify's GDPR White Paper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

Data Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at contact@frolida.com or by mail using the details provided below:
frolida.com Lagesche Str. 54 32657 Lemgo, Germany
Phone Number: +4915781141753